Shipping policy

Last updated: 01/08/2026

Everything you need to know about getting your turf and materials — whether you'd like it delivered or you're collecting from our yard. This policy applies to all deliveries, including turf, topsoil, aggregates, sleepers, fencing and timber.

Where we deliver

We deliver across Newcastle, Northumberland, Tyne and Wear — and the wider North East. Enter your postcode at checkout to see the options for your address.

Minimum order for delivery

Delivery is available from a minimum of 20 rolls of turf. Some areas have a higher minimum — your postcode at checkout will show what applies to you. Smaller orders are welcome for collection from our yard (see below).

When to order

Turf is cut fresh to order, so timing matters:

Saturday–Thursday: order by 2pm and we can usually offer next working day collection at the earliest. Next-day delivery may also be possible where it fits our existing delivery schedule for your area.
Saturday: orders for Saturday collection or delivery should be placed by 2pm on the Thursday to be confirmed (we may still agree Saturday collections and deliveries placed on Friday where possible only).
Order as early as you can. We always try to give you the earliest date available, but slots fill up — the more days' notice you give, the better the chance of getting your preferred date.

Dates you choose are always a requested date. We confirm where we can, but they aren't guaranteed — occasionally weather affects cutting and can move things. We'll always keep you posted.

Delivery days and times

We deliver 9am to 4pm Monday–Friday, and 9am to 1pm on Saturdays (Saturdays March to October only).
Most orders arrive between 10am and 3pm on weekdays, and 10am and 1pm on Saturdays.
We can't give an exact time slot, as turf is cut and loaded fresh each morning and routes are planned around all of the day's drops.

Saturday orders

Saturday collection and delivery are available from March to October. Saturday delivery carries a surcharge, added automatically at checkout when you choose a Saturday. Please place Saturday orders by 2pm on the Thursday to have them confirmed, and note that weather can still affect Saturday deliveries and collections.

You don't need to be home

You don't have to be in to receive your order, as long as there's a suitable, safe place to leave it on or near the delivery point — a driveway, front garden or similar. Just tell us where when you order. If we attempt delivery and can't complete it because there's no safe place to leave the order and we can't reach you, the turf — being freshly cut — may be lost, and the order can't be refunded in that case. A fresh re-delivery would be charged as a new order.

Where we deliver to at your property

Deliveries are made to the nearest safe, accessible point at your address — typically the kerbside, front of the property or driveway. Our drivers aren't able to carry or move goods through, around or behind the property (for example to rear gardens), or over walls and fences. Please plan how you'll move your items onward from the drop point.

Safety and access

For the safety of our drivers and the protection of your property, drivers won't offload close to vehicles, walls, fences, buildings or other structures where this can be avoided. If you'd like goods left on a driveway, please move any vehicles before delivery and make sure there's firm, level ground with enough clear space.

Please tell us before delivery day about anything unusual affecting access — narrow streets, steep drives, parking restrictions, height barriers or weight limits. If our driver assesses the point as unsafe or unsuitable, goods will be left at the nearest safe alternative, or the delivery may need to be rearranged — where access issues weren't made known to us, a re-delivery charge may apply.

Requests outside our standard delivery service

Our drivers are instructed to deliver only as described in this policy — to the nearest safe, accessible point, keeping clear of vehicles, walls, fences, buildings and other structures. If you ask our driver to go beyond this — for example to tip or offload over or near walls, to position the vehicle close to cars, property or structures, to enter a driveway or surface against the driver's judgement, or any similar request — and the driver agrees, this is done entirely at your request and at your own risk. In accepting such a delivery, you accept full responsibility for any resulting damage to your property, surfaces, vehicles or belongings, and you agree that the business, and or, driver, is not liable for damage or loss arising from carrying out your request beyond the standard delivery policy described above. Our drivers always retain the right to decline any request they consider unsafe, unsuitable or otherwise do not wish to attempt.

Loose loads (topsoil, sand and aggregates)

Loose materials are tipped directly onto the surface at the agreed point. If you'd like to protect a driveway or paving, lay boards, tarpaulins or similar before delivery — it's optional, and residual material can usually be swept or rinsed away once the bulk is moved, but we can't accept responsibility for marking of surfaces where no covering was used.

Damage and shortages

Please check your order as soon as possible after delivery and let us know about any damage within 24 hous or shortage upon receipt, ideally with photos — call 0191 695 1985 or email hello@newcastleturf.co.uk.

Collection from our yard

Collect from: Unit 2 (Newcastle Turf), Britannia House, Brunswick Industrial Estate, Newcastle upon Tyne, NE13 7BA.

Fresh turf collection hours: Monday–Friday 9am–3:45pm, Saturday 9am–12:45pm (Saturdays March to October only).
Collection is usually available next day on orders placed by 2pm (Saturday–Thursday), and on Saturdays for orders placed by 2pm the Thursday before (or where confirmed for collection if placed on Friday). We will always accommodate where we can — to ensure availability, please order as far in advance as possible.
Please call ahead on 0191 695 1985 so we have your order cut and ready.
Collection is self-service — please bring a capable helper and a suitable vehicle. Each roll weighs around 15–25 kg. Where we have loading staff available we will gladly help, however we can't always guarantee loading staff, especially during peak season — if you need assistance loading your vehicle you may be asked to kindly await staff availability. Our office staff can't help load.

Looking after your turf

Lay your turf as soon as you can after delivery or collection, and water it well when laid — soak your lawn regularly and don't let it dry out. Our turf will last as it's cut fresh, but turf left rolled up and/or unwatered can deteriorate. Download our free Newcastle Turf Aftercare Guide