Turf Laying Terms and Conditions

Turf Laying Terms & Conditions

Newcastle Turf — last updated 17 June 2026

These terms apply specifically to turf laying and installation services provided by Newcastle Turf (“we”, “us”, “our”). They sit alongside — and do not replace — our website Terms of Service (which continue to apply to use of our website and to product orders) and our Refund Policy. For installation work, where there is any conflict, these Turf Laying Terms & Conditions apply. Please read them together with your written quotation or estimate, which together form our agreement.

1. About us

Newcastle Turf, Unit 2 Britannia House, Brunswick Industrial Estate, Newcastle upon Tyne, NE13 7BA. Telephone 0191 695 1985. Email hello@newcastleturf.co.uk.

2. Quotations and estimates

Estimates are based on the information, measurements and site details you give us and, where provided, a site visit.
Unless we describe a price as a fixed quotation, prices are estimates and may change if the site, access, measurements or scope differ from what we were told or could reasonably see.
Estimates and quotations are valid for the period stated on the document issued. Where no expiry date is shown, they are valid for up to 7 days.
Where we have not visited the site, we rely on your description. Additional works identified on arrival may be chargeable (see Variations).

3. Booking and deposit

To reserve your installation date we require a deposit. The deposit secures your date and contributes towards materials ordering and scheduling.
This deposit will be deducted from your total amount due.
The total amount due is payable immediately upon completion of the works.

4. Payment

We prefer payment by bank transfer. We also accept cash, and card where needed; card payments may incur an admin fee.
Materials supplied remain our property until they have been paid for in full.
We may charge reasonable interest and costs on overdue amounts. This does not affect your statutory rights.
Prices are not subject to VAT at this time.

5. Scheduling, access and weather

Installation dates are arranged in good faith but are not guaranteed, and may be affected by weather, ground conditions, material supply or earlier jobs overrunning.
Some jobs may begin and end on different days.
An installation scheduled for a particular date will not necessarily start in the morning of that day. We will give you an indication of timing and keep you informed.
We will keep you updated and rearrange the soonest suitable date where needed. We are not liable for delays caused by anything outside our reasonable control.
You are responsible for providing safe, clear access to the working area, somewhere to park and unload near the site, and access to a water supply for aftercare.

6. Your responsibilities and site preparation

Please make sure the site is accessible and clear of furniture, pets, waste and obstructions before we arrive.
Tell us about, and clearly mark, the location of any underground services, pipes, cables, irrigation or other hidden installations. We are not liable for damage to services or items that were not pointed out to us.
Where ground preparation, groundworks, drainage or other work is carried out by you or by anyone you arrange, that work and its results are your responsibility.
The preparation we will carry out (for example clearing the existing lawn, rotavating, levelling, base or topsoil works) is set out in your quotation. Anything not listed there is excluded.

7. Materials and turf

Turf is a natural, living product. Colour, texture and appearance vary, and slight variation between rolls and over time is normal.
We source fresh turf for your installation. If your specified variety is unavailable, we may supply a comparable alternative of similar quality.

8. Variations and additional works

If extra work is needed (for example unforeseen ground conditions, hardcore, excessive levelling, additional topsoil or waste removal), we will discuss it with you and, where reasonably practicable, agree any additional cost before proceeding. We do this only where considered necessary.
Agreed variations form part of these terms and are chargeable.

9. Aftercare and establishment

This section is important — please read it carefully.

Newly laid turf must be watered thoroughly and regularly, and otherwise cared for after installation. Our aftercare guidance helps you support your lawn in order to establish.
How your turf establishes depends on watering, weather, soil and ground conditions, drainage, and ongoing use and care — all of which are outside our control once the turf is laid.
Our aftercare guidance is provided to help your lawn establish well. It is guidance only and is not a guarantee of results.

10. Our work and your satisfaction

We take real pride in our work and aim to leave you happy with the result. Every installation is carried out with care and skill.

Turf is a living, natural product. Once it has been laid, how it looks and establishes depends on weather, watering and aftercare, usage and ground conditions — all of which are outside our control. For that reason we do not offer a fixed survival, establishment or time-based guarantee. What we do promise is to do a proper job and to want you genuinely pleased with your new lawn.

If something doesn't look right, please tell us as soon as possible and we will do what we reasonably can to help.

11. Rescheduling and cancellation

If you need to rearrange, please give us as much notice as possible. Rearranging the job is always our preferred option over cancellation.

Where possible we will help you rearrange for a suitable date. However, if materials have already been ordered or supplied, or we have incurred reasonable costs, you may be liable to pay in full for the full works, and/or to have the work completed at a later date, and/or to forfeit completion of the work where appropriate.
If rearranging results in the loss of perishable items such as turf, or the storage or use of non-stocked items, you may be required to pay further amounts to replenish, and or for additional goods needed to complete your work on a future date — over and above the amounts originally quoted or estimated — so that your agreed works can be completed.

We will always seek to reduce any loss and to help wherever we can — we are friendly and we will work with you. We set reasonable expectations and boundaries for the situations where genuine losses occur.

12. Our liability

We provide our services with reasonable care and skill and meet the standards the law requires of us. To the fullest extent the law allows:

our total liability in connection with any installation is limited to the amount you paid for that installation;
we are not liable for any indirect or consequential loss, or for loss of profit, time or opportunity; and
we are not liable for any delay or failure caused by anything outside our reasonable control, including weather, ground or site conditions, access problems, or the acts of others.

Nothing in these terms limits or excludes any liability that cannot legally be limited or excluded — including for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer under the Consumer Rights Act 2015.

13. Documentation of works and photography

We may document works both before and after completion, for our records and for marketing. We typically do not set out to capture buildings or identifiable structures or non-employees — our focus is on the results of our work and the outdoor areas.
If you have a particularly strong objection to the possibility that some of these images or videos (or similar) may be used for future marketing, please let us know before we begin works.
You agree that we may take images and videos of projects for our own records.
You also agree that, where suitable, we may visit your property after completion (usually within 72 hours of completion) to carry out any completion inspections and project record-keeping.

14. Data protection

We handle your personal information in line with our Privacy Policy.

15. Changes to these terms

We may update these terms from time to time. The version provided with your quotation, or in force when you book, is the one that applies to your installation.

16. Governing law

These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of its courts.

17. Contact

Newcastle Turf, Unit 2 Britannia House, Brunswick Industrial Estate, Newcastle upon Tyne, NE13 7BA. Telephone 0191 695 1985. Email hello@newcastleturf.co.uk.